In spite of TV and e-mail, people living thousands of kilometers away and without local knowledge cannot always answer inquiries authoritatively. According to reports, England is full of jokes about operators in India who master Scots or Midlands accents, but falter over small physical details. Kate, a doctor based in England, recently on a visit to India, told this correspondent that grappling with rail inquiries in the United Kingdom can be quite hazardous as often the information is incorrect as the person at the other end just does not understand the query.
Posted by: Ben-Gurion Jacarutu | http:// | Sat Jan 10 04:52:09 2004
Well there are plenty of Indians living and working here in Australia (and presumably Britain, the US and elsewhere) who still manage to get confused with simple enquiries or small details.
Next time you see an Indian 'transport consultant' run up and ask him something complicated like what time the last tram is on a given route, or whether you can buy a yearly ticket at Rushall station or something.
Posted by: kv | http:// | Sat Jan 10 07:21:38 2004
i find it creepy like sweatshop exploitation but for telephone calls.
Posted by: acb | http://dev.null.org | Sun Jan 11 13:10:00 2004
The e-sweatshop workers are getting paid more than the average worker in India (as, by some accounts, are the Nike sweatshop workers we hear about). It could be said that the real victims are people who have the misfortune to not be in India competing with them in the global marketplace (like all the unemployed programmers in California these days).
Posted by: kv | http:// | Sun Jan 11 13:52:50 2004
maybe. i read an article ages ago about errr the conditions of work in indian call centers. it didnt seem to be all that fun. crazy long hours, quotas, etc, and hundreds of people ready to replace you if you break under pressure or dont perform ok.
Posted by: kv | http:// | Mon Jan 12 12:10:00 2004
yeah but. you know. like worse.
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Posted by: Bowie | http://realkosh.weblogs.com/ | Sat Jan 10 02:04:44 2004
The most common problem I've heard with sending projects to India is addresses and names. Often projects come back with address formats messed up and surname, middle and first names all in the wrong order. Basic cultural problems that should be easy to sort out waste millions.