The Null Device

Fresh == rubbish

I'm getting rather fed up with the Fresh prepaid mobile service I use. I got it when I arrived in the UK, as it was the cheapest way to get a +44 mobile number (essential for getting calls about accommodation/jobs returned), and to someone living off saved Australian pesos, cheap is good. (It's something like half or less of the cost of using other services.) What I've since learned is that what you save in call costs, you pay for in gratuitous inconvenience. Consider, for example:

This happened to me a few times. The most recent time, yesterday I went to top up my account, and asked the clerk to remove the bar immediately. He said he could do that. He lied.

As such, I just spent 9 minutes on hold, being subjected to what sounded like some kind of jazz-fusion/whalesong melange, punctuated at 15-second intervals by a plastically cheerful female voice insincerely apologising for the delay, before getting a call-centre employee who could lift the bar for me.

There is no technical reason for why Fresh needs to suck so badly. I suspect it may be part of an experiment in how people monetise convenience, and how much inconvenience they are willing to put up with to save a few quid.

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