The Null Device

Customer-focused education

The BBC has a piece on how university fees have changed academic culture in Britain, streamlining the fusty old halls of academe into a model of efficient free-market service delivery, with none of the fuss and waste that came before:
Frank Furedi, social commentator and academic at the University of Kent, says that the campus culture is "unrecognisable" from a generation ago. Students now ring lecturers at home at the weekend, he says, seeing this as being part of the service they are buying with their fees.
"The relationship with the student is no longer academic, it's a service provider and customer. The academic relationship is an endangered species."
Students are more careers-focused than ever before, the accumulation of large debts putting pressure on them to get a degree that will help them in the jobs market.
At present, he says, the current level of student debt means that many more students have to take part-time jobs to pay their way.

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