City planners impose various pseudo-quantitative performance indicators on the contractors, such as sophisticated GPS systems to monitor on-time performance. But even this minimal nod to public accountability produces unintended consequences. Bus companies fear being fined for missing schedule targets, but are driven by the profit motive to ruthlessly minimize outlays on equipment and staff. The resulting pressure is intense on drivers (some of whom don’t even get paid overtime) to meet unrealistic timetables – a media exposé last year showed this often requires breaking the speed limit. Several times, we’ve watched an awaited bus race by without stopping, the driver shrugging helplessly and pointing at his watch.
Yet Aucklanders still pay for transit – three times over. Once through taxes – subsidies to private transit consume half of all property taxes collected by the regional government. Then again at the fare box. And finally a third time through inconvenience. No wonder Aucklanders take transit one-quarter as often as Torontonians.The article is written by a Canadian journalist resident in Auckland, and is in response to a debate about privatising Toronto's (fairly highly-rated, by all accounts) public transport system.
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