The Null Device

The street financial sector finds its own uses for things psychopath profiling tests:

My companion, a senior UK investment banker and I, are discussing the most successful banking types we know and what makes them tick. I argue that they often conform to the characteristics displayed by social psychopaths. To my surprise, my friend agrees.

He then makes an astonishing confession: "At one major investment bank for which I worked, we used psychometric testing to recruit social psychopaths because their characteristics exactly suited them to senior corporate finance roles."

Here was one of the biggest investment banks in the world seeking psychopaths as recruits.

¶ business gibson's law neurodiversity psychology psychopaths wd2 0 Share

What do you do if you're an oil company facing negative publicity over a controversial project like the Canadian tar sands? Well, you could always adopting the name of a much-loved company in another industry, as Paramount Resources Pixar Petroleum Corp. has done.

This is, of course, not the first example by far of an unpopular company changing its name (there has been Cheney-era mercenary company Blackwater renaming itself after a popular exchange-rate website, and carcinogenic drug dealers Philip Morris adopting the name Altria, a name which goes so far in the direction of heavy-handedly calculated benignness that it comes out the other end sounding appositely creepy), though as far as chutzpah goes, it might well set some kind of record.

¶ business chutzpah deception marketing oil pixar 0 Share

After allegations emerged of brutal working practices at online game company Zynga (who, as well as considering the idea of work-life balance to be tantamount to disloyalty, recently have been forcing some employees to give up stock options), venture capital douchelord Michael Arrington posted a defence of long working hours and nonexistent work-life balance in the software industry as part of the Silicon Valley way, extensively quoting Jamie Zawinski's Netscape diaries to back up his point. But then, jwz turned around and tore it to pieces.

He's trying to make the point that the only path to success in the software industry is to work insane hours, sleep under your desk, and give up your one and only youth, and if you don't do that, you're a pussy. He's using my words to try and back up that thesis. I hate this, because it's not true, and it's disingenuous. What is true is that for a VC's business model to work, it's necessary for you to give up your life in order for him to become richer.

So if your goal is to enrich the Arringtons of the world while maybe, if you win the lottery, scooping some of the groundscore that they overlooked, then by all means, bust your ass while the bankers and speculators cheer you on.Instead of that, I recommend that you do what you love because you love doing it. If that means long hours, fantastic. If that means leaving the office by 6pm every day for your underwater basket-weaving class, also fantastic.

¶ business capitalism evil it jwz scams tech work-life balance zynga 0 Share

The phenomenon of the greying of rock'n'roll—an art form/entertainment industry born of idealised vintage juvenile delinquency, stylised and re-stylised over decades, and now enjoying the position of the established genre of popular musical entertainment, while the first generation of its practitioners are long-dead and the following generation, who presided over its imperial phase, are of pensionable age—has brought many paradoxical situations with it, from an aging Pete Townshend reciting his younger self's hope of dying before getting old to the question of what exactly a Rolling Stones gig signifies in the 21st century.

And now, theatrical glam-rock veterans Queen (whose imperial phase involved prodding the fourth wall between the contrived outlaw-rebel-berzerker spectacle of rock'n'roll and the formalism of public performance) have decided to embrace the inevitability of a successful rock band turning into an entertainment franchise and a micro-genre in itself by recruiting their own tribute band:

"Let's face it," Taylor told Rolling Stone magazine, "we're getting a little long in the tooth, but there are an awful lot of tribute bands, some of them good, some of them not good." Inspired by a poster he saw in Norfolk, Taylor hopes to start a "never ending" Queen tribute tour, keeping the band's music alive with performances by young lookalikes. "I'm quite convinced that there are tens of thousands of kids, of really talented people, in their bedrooms around the world playing drums, guitar, and singing," he said. "And I want to find some of those people."

¶ authenticity business culture queen rock'n'roll 0 Share

Rupert Murdoch: A Portrait of Satan. Culled from BBC reportage of Murdoch's business dealings over the past four decades, it paints an illuminating picture of the machiavellian media player who is now trying to convince the (largely sympathetic) government to let him have total control of BSkyB.

¶ business media murdoch 0 Share

This year, consumers will be paying more for their Christmas turkeys, largely due to wheat prices having been pushed up by commodity traders speculating on them. Similar actions have brought hardship to the developing world, causing an additional 250 million people to go hungry in 2008, though for tremendous profit to those in the know.

Meanwhile, a recent WikiLeaks memo suggests that US and Spanish trade officials discussed artificially raising food prices to encourage adoption of genetically modified crops, breaking down those silly Europeans' opposition by hitting them in the hip pocket, and hopefully opening the door to a patent royalty windfall for US agribusiness.

¶ anglocapitalism business conspiracy deception usa wikileaks 5 Share

Synergon ("Where dreams come to die") is a role-playing game based around the soul-crushing tedium of a large corporate workplace. Players create employee characters, who belong to one of several departments, such as Accounting, Legal, Marketing or IT, each with special attack/defense abilities. Non-player characters one interacts with are known as "frenemies", and may attack one in various ways. Throughout the game, employees exercise a variety of abilities, including Acting Productive, Accusation Of Incompetence, Call Meeting, Twitter Gossip and Crawl Under Desk. Notably absent is whatever business function the company ostensibly performs; that remains a McGuffin, irrelevant to the petty politicking and small-stakes trench warfare that actually takes place. Some excerpts from the materials:

Alignment: Some employees are nicer than others, but there’s really only one alignment here. It’s called the do-whatever-it-takes-to-make-it-to-5p.m. alignment. Call it “neutral,” for short. Of course, we all feel a little lawful or evil from time to time, but the urges come and go.

Day: Made up of 8 soul-sucking hours. A night of prime-time TV is able to put employees into torpor deep enough that it basically hits the “reset button” in the brain. Each employee chooses 1 status to eliminate at EOD regardless of how many hours or days of the effect are left. At EOD, employees regenerate 10% of maximum MP and 15% of maximum AP.

Synergon is supposed to simulate BLARPing. LARPers (or Live Action Role Players) are a group of people who get together to act out roles, usually in a vaguely medieval or fantasy setting. You may know them as those-guys-that-hit-each-other-with-foam-swords. BLARPers, on the other hand, are Business Live Action Role Players, and they play make believe every day in the office.

The comparison between LARPers and business people quickly becomes apparent when considering how many people in the business world are just making things up as they go along. They often don’t have any expertise in the area they’re responsible for, but they feel that the right amount of zeal and showmanship can make up for any deficiency. You know the ones; they’re in every office, acting, not working. They don’t know what they’re talking about, they just know they’ve heard all the words before.

¶ business culture humour role-playing satire 0 Share

An Italian company has developed a new, ultra-compact airline seat for making economy class even more economical. Called the Skyrider, it takes only 23 inches, and involves the passenger sitting astride a saddle.

One could imagine penny-pinching airlines like Ryanair tearing out all their existing seats and replacing them with these, knowing that their clientele don't mind an hour or two of discomfort in return for getting to Ibiza or wherever for less than the train fare to the airport, though, as pointed out here, an entire jet full of these won't be possible for regulatory reasons. (Even if the total weight of the passengers sardined into it doesn't exceed the maximum carrying weight, the requirement that the aircraft can be evacuated in 90 seconds puts an upper limit on the number of passengers per exit.) The seats, it seems, aren't so much intended for budget carriers as for mixed carriers, allowing them to put in a tier below economy class, moving their lowest fares to this tier and raising the prices of their old cattle-class seats. Consequently, airlines, pressed by fuel prices and fare wars, will become slightly less unprofitable, and the flying experience will become that little bit shittier.

(via MeFi) ¶ air travel business capitalism design economics 0 Share

The latest use of offshore personal outsourcing: cutting the drudgery out of online dating:

Anyway, last weekend I was talking to an acquaintance about his use of such services. He has his assistant seducing women for him. His assistant, who is female and lives in India, logs onto his account on a popular dating site, browses profiles and (pretending to be him) makes connections with women on the site. She has e-mail conversations and arranges first dates. Then her employer reads the e-mail conversation and goes to the date. (Perhaps he also does a quick vet before arranging a date to be sure the assistant has chosen well, but I did not confirm that.)

Perhaps the offshore-dating-assistant position will evolve into a sort of dating agent: half recruitment consultant, half marketing professional, with a touch of seduction guru thrown in (depending on how much of a bro the client sees themself as). There will be differently priced tiers of service. Those with the means looking for a partner (or a hook-up) will hire them, getting generally the level of service (in finding and wooing suitable partners, and selling them) they paid for. Those who don't will either do the job themselves, cutting into sleeping time or whatever, or go bowling alone.

(via MeFi) ¶ bowling alone business dating india outsourcing sex society 1 Share

I recently read an interesting article in the September issue of Exberliner (though not on the web site yet, it seems) about the state of the music industry in Berlin. According to it, the clubs of Berlin still draw in the "Easyjet set" who fly in for weekends (apparently a significant proportion of Berlin's clubbers are tourists), though the club market is saturated, to the point where door charges have dropped dramatically. Meanwhile, gentrification is threatening a lot of long-established clubs, as apartments are built next door, yuppies move in, and the clubs' licenses are not renewed due to the newly bourgeois, residential nature of their environs. (Which all sounds familiar.) Though, according to the article, the real area of growth in Berlin is not so much clubbing or music performance as music technology; the article pointed to the growth of Berlin-based music software firms like Ableton and Native Instruments, and also mentioned SoundCloud's Swedish founders having relocated to Berlin to establish the firm. Which seems to tie in with what I've heard elsewhere about Berlin being Europe's IT startup hub these days.

Anyway, while that article is not online, here's an earlier one about the rise of "place consumers" and "post-tourism tourists", foreign "hipster nomads" who move to Berlin temporarily to enjoy and participate in the lifestyle before moving on.

¶ berlin business culture economy gentrification hipsters it 0 Share

This week in lawsuits: Rupert Murdoch's News Corp. claims that it owns Skype's brand name, or at least the first three letters of it, and threatens to block Skype from trading under that name in the EU; the EU has agreed with News Corp., though Switzerland and Turkey (neither of which are in the EU) have sided with Skype. Perhaps we'll see another Gmail/Googlemail-style situation, in which case Skype chooses some other, more awkward-looking, moniker to trade under in the EU?

Meanwhile, after having digested Sun, Oracle are wasting no time in drawing a line under its open-source-friendly days; not only have they killed OpenSolaris (an issue which could affect dozens of people worldwide) but now they're suing Google for using Java intellectual property in Android, demanding hefty damages and the destruction of all Java-based Google code, i.e., the annihilation of the Android platform. (Of course, they could let it slide for a few billion dollars.) Google contend that the lawsuit is baseless, while Java architect and Sun co-founder James Gosling weighs in:

Oracle finally filed a patent lawsuit against Google. Not a big surprise. During the integration meetings between Sun and Oracle where we were being grilled about the patent situation between Sun and Google, we could see the Oracle lawyer's eyes sparkle. Filing patent suits was never in Sun's genetic code. Alas...

¶ business google intellectual property java murdoch oracle sun tech 4 Share

When NASA were launching their manned space missions, one dilemma they were faced with is how to provide life insurance, so that if the astronauts perished, their families were provided for. Space missions, by their risky nature, are uninsurable by conventional means. The solution they came up with was ingenious: printing "insurance covers", or limited-edition postcards, which were signed by the astronauts and given to their families immediately before launch. In the event of the astronauts' death, their value would increase spectacularly, meaning that the families could sell them and live off the proceeds.

(via Boing Boing) ¶ business insurance nasa space programme 0 Share

The story of how, by a perfect storm of accidents (including a badly designed XML interface, a brokerage address close to the docks and staff instructed never to question the judgments of the corporate alpha-male who made the trade), a commodities trader ended up stuck with 28,000 tonnes of very real coal on his doorstep.

(via MeFi) ¶ business fail wtf 0 Share

Chinese companies looking to make an impression are now hiring random white guys to put on suits and play the parts of American/European business contacts:

Not long ago I was offered work as a quality-control expert with an American company in China I’d never heard of. No experience necessary—which was good, because I had none. I’d be paid $1,000 for a week, put up in a fancy hotel, and wined and dined in Dongying, an industrial city in Shandong province I’d also never heard of. The only requirements were a fair complexion and a suit.

“I call these things ‘White Guy in a Tie’ events,” a Canadian friend of a friend named Jake told me during the recruitment pitch he gave me in Beijing, where I live. “Basically, you put on a suit, shake some hands, and make some money. We’ll be in ‘quality control,’ but nobody’s gonna be doing any quality control. You in?”

¶ business china deception marketing status usa white people 0 Share

Apparently Sony-Ericsson have codenamed their latest mobile phone "Shakira", after a pop singer signed to Sony Music. This isn't the first time a Sony electronic gadget was named after a Sony-signed recording artist; four years ago, Sony launched a pocket instant messaging device which shared its name with a dance-music artist. Which makes one wonder whether there's now a clause in the standard Sony Music recording contract that grants Sony's electronics division the rights to use an artist's name for naming products, and, if so, what artist will get a gadget named after them next.

¶ business marketing mobile phones sony the recording industry 0 Share

A Canadian paper company has launched a campaign to get people to print more:

“There is an appropriate use for paper. You should feel comfortable to use it appropriately and you shouldn’t be feeling there is some environmental negative when you use it,” Mr. Williams said at a news conference Monday. “People do not have to feel guilty about using paper to print.”

“Young people really are not printers. When was the last time your children demanded a printer? They want the electronic device,” Mr. Williams said after making a luncheon presentation to the Canadian Club.

¶ advertising business capitalism corporations environment paper 0 Share

This is what your internet access must be sacrificed for: an infographic showing how much money musicians actually earn from each means of selling music, in the form of how many units they'd have to shift to make minimum wage, along with how much the all-important middle man takes. While an artist could live (modestly) on 143 home-burned CD-Rs a month, they'd need to sell almost ten times that many retail CDs (if they have an exceptionally good royalty deal), or on iTunes. The scales get positively Jovian as we approach new streaming services like Spotify:

¶ business copyfight music the recording industry 0 Share

The Gervais Principle, or the social psychology of how organisations really function, as seen in the Office TV comedies:

Now, after four years, I’ve finally figured the show out. The Office is not a random series of cynical gags aimed at momentarily alleviating the existential despair of low-level grunts. It is a fully-realized theory of management that falsifies 83.8% of the business section of the bookstore. The theory begins with Hugh MacLeod’s well-known cartoon, Company Hierarchy ..., and its cornerstone is something I will call The Gervais Principle, which supersedes both the Peter Principle and its successor, The Dilbert Principle.

A sociopath-entrepreneur with an idea recruits just enough losers to kick off the cycle. As it grows it requires a clueless layer to turn it into a controlled reaction rather than a runaway explosion. Eventually, as value hits diminishing returns, both the sociopaths and losers make their exits, and the clueless start to dominate. Finally, the hollow brittle shell collapses on itself and anything of value is recycled by the sociopaths according to meta-firm logic.

Sociopaths, in their own best interests, knowingly promote over-performing losers into middle-management, groom under-performing losers into sociopaths, and leave the average bare-minimum-effort losers to fend for themselves.

A loser who can be suckered into bad bargains is set to become one of the clueless. That’s why they are promoted: they are worth even more as clueless pawns in the middle than as direct producers at the bottom, where the average, rationally-disengaged loser will do. At the bottom, the overperformers can merely add a predictable amount of value. In the middle they can be used by the sociopaths to escape the consequences of high-risk machinations like re-orgs.

Which brings us to the other major management book that is consistent with the Gervais Principle. Images of Organization, Gareth Morgan’s magisterial study of the metaphors through which we understand organizations. Of the eight systemic metaphors in the book, the one that is most relevant here is the metaphor of an organization as a psychic prison. The image is derived from Plato’s allegory of the cave, which I won’t get into here. Suffice it to say that it divides people into those who get how the world really works (the sociopaths and the self-aware slacker losers) and those who don’t (the over-performer losers and the clueless in the middle).

(via Lef) ¶ business psychology society tv 6 Share

Telstra, Australia's telecommunications backbone quasi-monopolist, is going to be broken up, into separate wholesale and retail arms at least. Which sounds like good news for Australian internet users.

¶ australia business internet politics telstra 0 Share

Aeroflot, the Soviet Russian national airline, has not traditionally been an airline associated with quality or customer service, to say the least. But now, all that's about to change:

Travellers report mixed experiences on Aeroflot, with reasonable service and new planes on flights to western Europe and the US, but horror stories about flights to other destinations. "On flights to London the service is okay," said a British accountant working in Moscow. "But I recently flew Aeroflot to Warsaw, and it was a nightmare. The seatbelt on my chair was broken, the crew were rude and spoke virtually no English, and the only meal option was an unspecified 'meat'. When I asked what kind of meat it was, they simply shrugged."

As part of the retraining, a number of Aeroflot hostesses have been sent to Singapore to receive training from Singapore Airlines. "The passenger is always right!" said Mr Savelyev, voicing a concept that often seems to be alien to Russian flight crews. "We have fired a lot of stewardesses for being rude to passengers," he admitted.

The new Aeroflot CEO Vitaly Savelyev said all new stewardesses would be "very striking, very eye-catching girls", who would not exceed Russian size 48 – roughly a British size 12.

The legend of aerial misogyny was born in the 1960s and '70s, when airlines would routinely use the glamour of their air hostesses as a selling point. Many airlines had "no-marriage" rules for their female staff. "Being beautiful isn't enough," American Airlines proudly said. "We don't mean it isn't important. It just isn't enough." Meanwhile, the now-defunct National Airlines ran a series of ads with a pouting stewardess proclaiming: "I'm Mandy. Fly Me." As the world moved on, the term "air hostess" was replaced with the gender neutral "flight attendant". But recently some suspect sexism has crept back into the industry's advertising. Virgin drew 29 complaints over an ad campaign in which passengers gawped at a glamorous all-female flight-crew. Ryanair even published an all-female calendar of its flight attendants – wearing bikinis.

¶ aeroflot business marketing russia ussr 0 Share

Your humble correspondent saw Of Montreal in London last week. For what it's worth, they were as good as always, and photos are here.

I'm not sure if they were quite good enough to have paid twice for seeing them, though, which is what I ended up doing after my ticket didn't show up. I had ordered it, along with a ticket to another show in the future (Animal Collective on the 20th of August) from TicketWeb a week earlier, and until that morning, nothing arrived. I went to work as usual, and when I returned, I found an envelope waiting for me, though, upon opening it, discovered that it contained only the tickets for the show in August.

I went to the venue, explaining my situation, and asking if they had a ticket for me or my name on a list; they didn't, and told me to ring TicketWeb. I did, and found that their customer service line was closed for the night. So I ended up buying another ticket at the door, in the hope of getting a refund for my unused ticket when it turned up.

The ticket arrived in the mail yesterday, a whole six days late. Today, I rang TicketWeb, explaining my situation, and asking whether I could get a refund. They said that no; apparently, the onus is on the consumer to report that the ticket hadn't shown up before close of business on the day of the event. Which leaves me some £18 out of pocket.

Any other industry would be sufficiently concerned about its customer relations to throw a bone to the customer and issue a refund in good faith. (I offered to mail them the unused ticket as proof that I hadn't sold it on or anything.) Major event ticket agencies, however, are a corrupt oligopoly and, like all corrupt oligopolies, are quite happy to tell the customer to go screw themselves. After all, you play by their rules, however skewed and arbitrary they are, or it's no Beyonce for you.

Anyway, I have had enough, and I will never do business with TicketWeb or their parent company TicketMaster again. Even if this means not seeing any gig larger than would fit in the room above a pub, though thankfully, it does not come down to this. (There are more reputable ticket agencies selling tickets for a lot of events; We Got Tickets is one, and then there is the possibility of buying directly from venues.) Of course, not doing business with the TicketBastard probably means no LiveNation corporate-indie mega-events, but I can live with that. Anyway, if you're looking to buy a ticket to a gig, I urge you to avoid the thieving bastards at TicketMaster/TicketWeb.

¶ business live music scams ticketmaster ticketweb 2 Share

The British government is set to renationalise the east coast rail route, which connects London, York, Newcastle and Edinburgh, after National Express complained that it can't afford to run it and went to the government begging for a bailout, to which the government said no. Of course, the government, desperate to avoid accusations of it reverting to the bad old days of brown-suited trade-union bolshevism ("Old Labour"), has expressed its deepest regret at the unfortunate necessity of taking such a socialistic course of action and committed itself to selling off the franchise as soon as is possible.

This is not the first time part of Britain's railway network has fallen into public ownership since privatisation; a railway operation in the south of England was taken back by the government a few years ago after the operator, Connex, was found to be rubbish. (Incidentally, the names of the operators will hold special relevance for Melburnians; both Connex and National Express have forfeited commuter rail franchises in Melbourne, in somewhat similar ways.)

I wonder what branding the new government-run rail franchise will use. I'm guessing they can't call it National Express, and will avoid calling it British Rail (or National Rail, which is the same only with less Helvetica) or anything that suggests a permanent nationalisation of the railways (because that would be socialism, and Socialism Is Always Wrong), so presumably they'll come up with some brand. I hope that they keep the web site, though; it has one of the nicer interfaces for booking tickets in the UK.

¶ business national express railway thatcherism-blairism uk 1 Share

Not that long ago, the Hummer was king of America's roads; a ex-military truck, chromed for the consumer and with all the aggressive ugliness of a pit bull, it soon became synonymous with a certain form of all-American assholery, a combination of machismo, belligerence and callous indifference worn like armour. Then the price of oil went up, and the dealers' yards started filling up with unsellable Hummers. And then General Motors filed for bankruptcy protection, and decided to sell off a number of marques to raise some desperately needed money to keep the wolf from the door. A construction equipment manufacturer in China (that's Communist China, by the way, not Taiwan) was found who was willing to buy the brand and start making Hummers. Joe Sixpack and NASCAR Dad could rest assured that they would still be able to buy a Hummer, though in future, this icon of all-American triumphalism would be made in China, like a cheap Wal-Mart DVD player.

Now, it trns out that the Chinese government's planning agency has blocked the takeover of the Hummer brand, on environmental grounds.

Now that's got to hurt.

¶ america business china hummer schadenfreude 0 Share

The Official Chart Company, which runs Britains's music charts, is reviving the indie charts, updated to reflect the changing definition of "indie":

The initial criteria defined an independent release as any record which was released by a label with independent distribution, in an era when major record companies were self-distributed and smaller labels used alternative routes. Today, however, with even majors outsourcing their own distribution to independent operations, this criterion has become less relevant.

Under the new rules, a download or CD will be eligible for the Official Independent Charts if it is released on a label which is 50% or more owned by an independent (or non-major) company, irrespective of the distribution channel through which it is shipped or delivered.

I think, however, that they missed the big picture. When the word "indie" is used to refer to musical product (bands, labels, records), it seldom refers to the business model under which the product was released. Typically, when a band or record is described as "indie", this refers partly to what they look or sound like (which is to say, to a greater or lesser extent like the independent bands between post-punk and the rise of Britpop), but more saliently, to the target demographic. "Indie" means sort of what "alternative" meant in the 1990s; a conspicuous badge of not being "mainstream" that doesn't require any more effort to obtain than being in the mainstream would, with its sounds and styles (not to mention the word "indie") borrowed from the original independent bands, only stylised and streamlined for easy mass consumption ("Note: lose all that stuff about Marxism and Fluxus and existentialism, and pump up the sex.")

As such, looking at the ownership and distribution of a record label when assessing whether a record is "indie" is woefully inadequate. A more suitable criterion would have to be based on a points system, with bands or releases being awarded points if they fulfil certain criteria, i.e.,

• band is on an independently-owned label: 2 points
• At least 50% of the band wear skinny jeans: 2 points
• At least one band member has an asymmetrical haircut: 1 point
• 1 point for each of the following influences cited (with proof): The Clash, Joy Division, XTC, Gang Of Four, Neu! (maximum 3 points)
• band's sound has been described by music critics as "angular" - 1 point

To keep the criteria relevant, a committee of industry, media and marketing types would convene every six months to update these rules to take into account recent trends. (For example, in light of the recent trend towards hipster-folk, the committee might now be debating allowing one point for band members with rustic-looking beards, or for bands having ukuleles in their instrumentation.)

(via xrrf) ¶ a modest proposal business hype indie marketing music 7 Share

Two years after last.fm was bought out by CBS, who ran it as an autonomous unit, the three founders have handed in their resignations; they will stay on as consultants until September, after which control will be handed over entirely to CBS. After that, we can probably expect the servers to be boxed up and shipped to the US and the site to be rebranded as "MTV Online" or something, plastered with intrusive ads, and generally stripped of anything that made it cool in the first place.

So where do you go after last.fm? How do you display the superlative coolness of your musical taste to the world once last.fm is no longer fit to point people at? Well, there's libre.fm, which is still in alpha, doesn't look very good and has next to nobody using it. Libre.fm, though, is open-source, so you could easily run your own server. Perhaps the future will consist of people running their own scrobblers, or social networks providing scrobbling services to their users; your music stats will be available as standard XML feeds, with a XFN-style microformat link from your profile/homepage, letting the world know that this is what you've been listening to. Of course, one advantage a centralised site like last.fm had was that it could easily crunch the data and find recommendations or determine the compatibility of musical tastes, though if it's a web service, someone could write a third-party site to crunch exported music profiles. (Perhaps that someone will be Google or Facebook? Or perhaps Murdoch's struggling MySpace will leap at the opportunity, implement scrobbling, and then make a hash of it with obnoxious in-your-face Flash ads and a garishly unpleasant user experience.) As for finding upcoming gigs, event sites like upcoming.org, or Facebook's Event facility, could be expanded to be aware of band/artist names and search by user profiles.

¶ business cbs last.fm web 0 Share

To figure out the current state and direction of the global economy, economists are turning to somewhat unusual indicators, such as the membership of extramarital infidelity websites and the price of prostitution in Latvia:

The Web site crunched its traffic and membership numbers and found that there was a big increase in both when there was a turning point in the FTSE-100 index, which measures the leading companies listed in London. When the market collapses, people plot affairs. And when the bulls rage, the same thing happens. When it is trading sideways, they stick with their partners.

“It has to do with people’s confidence levels,” says Rosie Freeman-Jones, a spokeswoman for the site. “When the markets are up, they think they can have an affair because they feel they can get away with anything. When the market hits the bottom, they are looking for a way to relieve the pressure.”

Anyway the problem is that most industries have contractual arrangements which fix prices. Wages are very hard to flex downwards. Rents are fixed over sustained periods and the like. All of this means that people go bust rather than reduce prices – simply because prices are sticky.

Well – most prices. The contractual terms of prostitution are short (an hour, a night) and entry to the industry is unconstrained. That means that the prices are very flexible. Extraordinarily flexible.

(via MeFi) ¶ business economics prostitution psychology sex society wd2 1 Share

As the economic crisis bites, credit card companies are turning to advanced psychological techniques to manage their customers, using their purchasing records to develop detailed psychological models of their behaviour.

Martin could often see precisely what cardholders were purchasing, and he discovered that the brands we buy are the windows into our souls — or at least into our willingness to make good on our debts. His data indicated, for instance, that people who bought cheap, generic automotive oil were much more likely to miss a credit-card payment than someone who got the expensive, name-brand stuff. People who bought carbon-monoxide monitors for their homes or those little felt pads that stop chair legs from scratching the floor almost never missed payments. Anyone who purchased a chrome-skull car accessory or a “Mega Thruster Exhaust System” was pretty likely to miss paying his bill eventually.

Martin’s measurements were so precise that he could tell you the “riskiest” drinking establishment in Canada — Sharx Pool Bar in Montreal, where 47 percent of the patrons who used their Canadian Tire card missed four payments over 12 months. He could also tell you the “safest” products — premium birdseed and a device called a “snow roof rake” that homeowners use to remove high-up snowdrifts so they don’t fall on pedestrians.

By the time he publicized his findings, a small industry of math fanatics — many of them former credit-card executives — had started consulting for the major banks that issued cards, and they began using Martin’s findings and other research to build psychological profiles. Why did birdseed and snow-rake buyers pay off their debts? The answer, research indicated, was that those consumers felt a sense of responsibility toward the world, manifested in their spending on birds they didn’t own and pedestrians they might not know. Why were felt-pad buyers so upstanding? Because they wanted to protect their belongings, be they hardwood floors or credit scores. Why did chrome-skull owners skip out on their debts? “The person who buys a skull for their car, they are like people who go to a bar named Sharx,” Martin told me. “Would you give them a loan?”

Most of the major credit-card companies have set up systems to comb through cardholders’ data for signs that someone is going to stop making payments. Are cardholders suddenly logging in at 1 in the morning? It might signal sleeplessness due to anxiety. Are they using their cards for groceries? It might mean they are trying to conserve their cash. Have they started using their cards for therapy sessions? Do they call the card company in the middle of the day, when they should be at work? What do they say when a customer-service representative asks how they’re feeling? Are their sighs long or short? Do they respond better to a comforting or bullying tone?

Santana had actually already sought permission from the bank to settle for as little as $10,000. It’s an open secret that if a debtor is willing to wait long enough, he can probably get away with paying almost nothing, as long as he doesn’t mind hurting his credit score. So Santana knew he should jump at the offer. But as an amateur psychologist, Santana was eager to make his own diagnosis — and presumably boost his own commission.

“I don’t think that’s going to work,” Santana told the man. Santana’s classes had focused on Abraham Maslow’s hierarchy of needs, a still-popular midcentury theory of human motivation. Santana had initially put this guy on the “love/belonging” level of Maslow’s hierarchy and built his pitch around his relationship with his ex-wife. But Santana was beginning to suspect that the debtor was actually in the “esteem” phase, where respect is a primary driver. So he switched tactics.

“You spent this money,” Santana said. “You made a promise. Now you have to decide what kind of a world you want to live in. Do you want to live around people who break their promises? How are you going to tell your friends or your kids that you can’t honor your word?”

The man mulled it over, and a few days later called back and said he’d pay $12,000.

“Boom, baby!” Santana shouted as he put down the phone. “It’s all about getting inside their heads and understanding what they need to hear,” he told me later. “It really feels great to know I’m helping people in pain.”

(via Boing Boing) ¶ business capitalism compliance psychology surveillance wd2 0 Share

The Australian government has announced the formation of a company to build a national broadband network, after being unsatisfied with private bids to build it.

The proposal goes much further than the Government had previously planned as fibre-optic cables will now run all the way from telephone exchanges to homes and businesses. It had previously planned to lay cables only from exchanges to cabinets at the end of street corners. In a major blow to Telstra, Mr Rudd said it was time ''to bite the bullet'' after years of neglect of the telecommunications sector.

''Years of failed policy have left Australia as a broadband backwater," he said.

¶ australia business internet 0 Share

The rise of Wikipedia and its open-source, collaborative content model has claimed a scalp among its traditional, proprietary competition: Microsoft's online encyclopedia Encarta will be shut down on 31 October. Encarta was launched in the 1990s as a savvier Britannica for the CD-ROM age.

I wonder how long Britannica has left. Will it survive indefinitely, sustained by the niche market for expensive, impressive-looking leather-bound volumes, fetishised by those to whom such things still suggest wisdom more than decrepitude? Will the brand name be snapped up by a manufacturer of prestige E-paper Wikipedia browsers? Or will it just sink without a trace, as a relic of a past age of informational scarcity?

¶ business encarta microsoft online tech wikipedia 5 Share

In the US, mobile phone carriers have a lot more power over consumers than in Europe or Australia. There phones are only obtainable from carriers, are locked to one carrier and often have features disabled to drive profits to the carrier, resulting in Americans paying more for less than their fellow mobile phone users abroad. (It's the classic "turd-in-a-can" ideal of predatory consumer capitalism; first, make sure you have a captive audience, and then you can sell them any old crap at the price of your choice, safe in the knowledge that they have nowhere else to go.)

Now, the Electronic Frontier Foundation is turning its attention to this issue, in particular to the practice of locking phones down and the use of copyright laws to enforce this; to this aim, it has launched the Free Your Phone campaign, and is asking US residents to sign an online petition. It's probably about time.

¶ business eff exploitation mobile phones tech turd in a can usa 0 Share